Welcome to The Jewel Garden Co. By using our website or purchasing from us, you agree to the following Terms & Conditions.

The Jewel Garden Co is an online jewellery store operated in Australia. We sell jewellery and related products through our website, with some products fulfilled by third-party suppliers. We reserve the right to update, change or discontinue products, pricing or website content at any time.

We aim to ensure that all product descriptions, photographs, colours, sizes and other information are as accurate as possible. Please be aware that colours may appear slightly different depending on your screen, device and lighting. As some products are supplied and fulfilled by third-party suppliers, minor variations in packaging or presentation may occasionally occur.

By placing an order, you confirm that the information you provide is accurate and complete. Orders are subject to availability and acceptance. We reserve the right to cancel an order where necessary, including in cases of incorrect pricing, product availability issues or suspected fraudulent activity. Payment must be received before an order is processed.

Orders are shipped to the address provided at checkout. Delivery times are estimates only and may vary due to the destination, carrier delays, customs processing, public holidays or other circumstances outside our control. For international orders, the customer may be responsible for any applicable customs duties, taxes, import charges or other fees imposed by the destination country. Please ensure your delivery address is correct before completing your purchase and you must include a mobile number as guided by postal service protocol.

We want you to be happy with your purchase. If your item arrives damaged, faulty, incorrect or does not meet your rights under Australian Consumer Law, please contact us as soon as possible with your order details and photographs of the issue. Where appropriate, we will provide a repair, replacement, refund or other remedy in accordance with Australian Consumer Law. For change-of-mind returns, please contact us before sending anything back. Return eligibility may depend on the product and its condition. We do not exclude or limit any consumer guarantees or rights that cannot legally be excluded under Australian Consumer Law.

If your order arrives damaged or you receive an incorrect item, please contact us promptly. Please provide your order number and clear photographs of the item and packaging so that we can investigate the issue and arrange an appropriate solution.

All website content, including photographs, text, logos, graphics and designs, belongs to The Jewel Garden Co or is used with permission and may not be copied, reproduced or used without permission.

We make reasonable efforts to keep website information accurate but do not guarantee that the website will always be error-free or available without interruption.

Some products purchased through The Jewel Garden Co may be fulfilled by third-party suppliers. This allows us to offer a wider range of products while maintaining an online retail business. Your purchase contract remains with The Jewel Garden Co, and we remain responsible for dealing with your order and applicable consumer rights.

We collect and use personal information necessary to process orders, provide customer service and operate our website. Your information will be handled in accordance with our Privacy Policy.

Nothing in these Terms & Conditions excludes, restricts or modifies any right, guarantee or remedy that cannot legally be excluded under Australian Consumer Law. To the extent permitted by law, The Jewel Garden Co is not responsible for losses caused by circumstances beyond our reasonable control, including carrier delays, customs delays, natural disasters, website interruptions or events outside our control.

We may update these Terms & Conditions from time to time. The latest version will be published on this page.

If you have any questions about these Terms & Conditions, your order or our products, please contact us through the contact details provided on our website.

The Jewel Garden Co
Australia