RETURNS & REFUND POLICY
Last updated: October 2026

At The Jewel Garden Co, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve it promptly.

Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or you receive the wrong item, please contact us within 10 days of delivery.

Please email us with:
Your order number + A brief description of the problem + Clear photographs showing the item and, where relevant, the packaging + We may request additional information or photographs to help us assess the issue.

Once we have received your claim, we will review it and aim to respond within 3 business days.
Where a claim is approved, we may arrange a replacement or refund, depending on the circumstances and your rights under Australian Consumer Law.

Change of Mind
We do not offer refunds or returns simply because you have changed your mind, selected the wrong style or size, or no longer want the item, unless otherwise required by Australian Consumer Law.
Please carefully check product descriptions, measurements and product information before placing your order.

Incorrect Delivery Information
Please check that your name and delivery address are correct before completing your purchase.
We cannot guarantee a replacement or refund where an order cannot be delivered because an incorrect or incomplete delivery address was provided at checkout.

Australian Consumer Law
Nothing in this Returns & Refunds Policy excludes, restricts or limits your rights under the Australian Consumer Law. If a product does not meet the consumer guarantees that apply to your purchase, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances. These rights apply regardless of any voluntary returns policy offered by The Jewel Garden Co.

Contact Us
If you have an issue with your order, please contact us through the contact details provided on our website as soon as possible. Please include your order number and photographs where appropriate so that we can assist you quickly.

With Thanks
The Jewel Garden Co