PRIVACY POLICY
Last updated: October 2026
The Jewel Garden Co respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit or purchase from our website.
1. Information We Collect
When you browse our website, place an order or contact us, we may collect information such as:
Your name
Billing and delivery address
Email address
Phone number
Order and purchase details
Information you provide when contacting us
Website usage information, such as your IP address, browser type and pages visited
We only collect information that is reasonably necessary to operate our business and provide our services.
2. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Arrange delivery of your purchases
Communicate with you about your order
Respond to enquiries and provide customer support
Process payments and refunds
Improve our website, products and services
Prevent fraud or misuse of our website
Send marketing communications where you have given permission to receive them
Meet our legal and regulatory obligations
We do not sell your personal information.
3. Payments
Payments made through our website are processed by PAYPAL
We do not normally have access to your complete credit or debit card details. Payment information is handled by the relevant payment provider according to its own privacy policy and security procedures.
4. Third-Party Service Providers
We may use trusted third-party providers to help operate our website and fulfil orders.
These may include:
WooCommerce and WordPress
Payment providers
Website hosting providers
Shipping and delivery providers
Our product suppliers and fulfilment partners
Email, analytics and marketing services
Where necessary, we may provide relevant information, such as your name and delivery address, to a supplier or fulfilment partner so that your order can be processed and delivered.
These providers may handle information in Australia or overseas, depending on the services they provide.
5. Cookies
Our website may use cookies and similar technologies to make the website function correctly, remember preferences, process shopping carts and understand how visitors use our website.
Some third-party services used on our website may also use cookies.
You can adjust your browser settings to refuse or restrict cookies. However, some parts of the website may not function correctly if cookies are disabled.
6. Analytics and Website Information
We may use analytics and similar technologies to understand how visitors use our website, including information such as pages visited, approximate location, device type and website interactions.
This information helps us improve our website and customer experience.
7. Marketing
If you choose to subscribe to our marketing communications, we may use your email address to send you information about products, offers and news from The Jewel Garden Co.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.
8. How We Protect Your Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no online service can guarantee complete security.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer service, meet legal requirements and resolve disputes.
10. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate information.
You may also contact us if you have concerns about how your personal information has been handled.
11. Overseas Disclosure
Some of our service providers, suppliers or fulfilment partners may be located outside Australia.
Where your personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately.
12. Children's Privacy
Our website is not intended for children to make purchases. We do not knowingly collect personal information from children for marketing purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.
The latest version will always be published on this page.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on our website.